Delivery Luxury Hospitality – for front end staff - or you are working directly with our visitors. For those who have allready taken the "Lofotvert" / "Lofoten host" online course or are planning to take this course this year - this will be a great add-on to your knowledge of beeing the perfect host.

Place for this event will be in Svolvær, and the exact place will be announced before.

Delivery Luxury Hospitality – An exploration of the issues, challenges and advantages of targeting the ‘luxury traveller’. This might cover various topics including:

Background: Traditional definitions of Luxury.
How-To: How do you ‘Personalise/Customise’ (and up-sell) Experiences.
Moving forward: Marketing to the Luxury Traveller.

Background: Emerging Trends in Luxury.
How-To: Balancing Volume & Value.
Moving forward: Staff Matters. 

Background: Source Market Nuances.
How-To: The ‘Touches’ that Matter.

Background: Qualities of the Built Environment.
How-To: End to End Service Delivery.

Qualities of the Service Environment.

Read more about Nevius Glussi here and Ben Martin here. 

Praktiske opplysninger: 

Place of event: Du Verden Resturant 

Pris pp: Kr. 850 / Kr. 1100 + MVA (medlem / ikke medlem).

Bestiller du for 3 eller flere deltagere fra en bedrift, er prisen kr 500 + mva, pp. Dette vil endres på faktura.