Delivery Luxury Hospitality – for front end staff - or you are working directly with our visitors. For those who have allready taken the "Lofotvert" / "Lofoten host" online course or are planning to take this course this year - this will be a great add-on to your knowledge of beeing the perfect host.
Place for this event will be in Svolvær, and the exact place will be announced before.
Delivery Luxury Hospitality – An exploration of the issues, challenges and advantages of targeting the ‘luxury traveller’. This might cover various topics including:
Background: Traditional definitions of Luxury.
How-To: How do you ‘Personalise/Customise’ (and up-sell) Experiences.
Moving forward: Marketing to the Luxury Traveller.
Background: Emerging Trends in Luxury.
How-To: Balancing Volume & Value.
Moving forward: Staff Matters.
Background: Source Market Nuances.
How-To: The ‘Touches’ that Matter.
Background: Qualities of the Built Environment.
How-To: End to End Service Delivery.
Qualities of the Service Environment.
Place of event: Du Verden Resturant
Pris pp: Kr. 850 / Kr. 1100 + MVA (medlem / ikke medlem).
Bestiller du for 3 eller flere deltagere fra en bedrift, er prisen kr 500 + mva, pp. Dette vil endres på faktura.